Return & Refund Policy
Last updated: 2/21/2026
Return Window
Customers can return products within 7 days from the date of delivery. To initiate a return, please contact our customer service team with your order number and reason for return.
Return Eligibility
Your product is eligible for return if it meets the following conditions:
- Product is unused and unworn with no signs of wear
- Original packaging and tags are intact
- Product is clean and in its original condition
- Return request is made within 7 days of delivery
- Product is not customized or personalized
Non-Returnable Items
The following items cannot be returned:
- Products that have been worn or used
- Items with damaged or missing original packaging
- Customized or personalized products
- Products purchased during clearance sales
- Items without original tags or labels
- Products with visible signs of damage or wear
How to Return a Product
Contact Customer Service
Reach out to us at support@fashionmood.com or +88 1234 567890 with your order number and reason for return.
Get Return Authorization
Once approved, you'll receive return instructions and a shipping address to send the product back.
Ship the Product
Package the product securely and ship it to the provided address. Keep your shipping receipt for tracking.
Receive Refund
Once we receive and inspect the product, your refund will be processed within 5-7 business days.
Refund Details
Refund Amount: Full refund of the product price (shipping charges are non-refundable)
Processing Time: 5-7 business days after inspection
Refund Method: Refund will be credited to the original payment method
Shipping Cost: Customers are responsible for return shipping costs
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or full refund without requiring a return of the damaged item.
To claim a damaged product, provide clear photos of the damage or defect within 48 hours of delivery.
Need Help?
For any questions about our return and refund policy, please don't hesitate to contact us:
Email: support@fashionmood.com
Phone: +88 1234 567890
Hours: 24/7 Support